You're trying to open something in Apragya AI and the sidebar item is missing, or you get a "you don't have permission" message. There are two reasons that can happen - one's a plan thing, the other's a role thing.
Reason 1: your plan doesn't include this feature
Some features only exist on certain plan tiers. If yours doesn't include a feature, the sidebar hides it - no greyed-out icon, just nothing. Examples: SSO needs Business plan or above, custom roles need Business+, multi-region deployment needs Enterprise.
To check: Sidebar > Admin > Billing > Plan > Features - shows everything your current plan includes. If the feature you want isn't there, the answer is to upgrade.
Reason 2: your role doesn't have permission
The feature is included on your plan, but your role isn't granted access. The sidebar item shows, but clicking it gives a "no permission" error - or the action button is greyed out.
To check: ask your Org Admin to look at Sidebar > Admin > RBAC > [the app] > [your role] > permissions matrix. They can grant the missing permission in seconds; you won't see it until they do.
How to tell which one it is
- Sidebar item completely missing - usually a plan gate (or your role can't access the entire app)
- Sidebar item visible but clicking shows "no permission" - role gate
- Sidebar item visible, page opens, but specific action button greyed out - role-level permission for that specific action