Get help, fast.
Talk to a human, not a chatbot. Our support team answers across email and phone - with priority Slack Connect for Business and Enterprise plans.
How would you like to reach us?
Our support promise
Real humans, fast replies, and honest answers. We respond to every ticket within the SLA below - or we credit your account.
< 2hr
First reply
96%
Resolved same day
4.9 / 5
Avg CSAT score
Quick links before you write to us.
Or open a ticket
Tell us what's going on.
We'll route your ticket to the right person and reply within our SLA.
📚
What to include
Tenant ID, affected user or workflow, what you expected vs. what happened, any error messages or screenshots.
⚠
For production-down incidents
Mark as Critical. Page our on-call within 5 minutes. Business and Enterprise plans only.
🔐
Sensitive data
Don't include credentials or PII. We'll request what we need through a secure share link.
🚀 Enterprise on Apragya?
Get a dedicated Slack Connect channel.
→ Avg 5 min reply·→ Dedicated CSM