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Apragya AI
Help Center · Account & Profile

Reset your password

The forgot-password flow and what to do if the email never arrives.

Two scenarios: you can't log in (forgot password), or you're logged in and want to change your password. Different flows for each.

I can't log in

  • On the login screen, click 'Forgot password?'
  • Enter your email address; the platform sends a password-reset link valid for 30 minutes
  • Click the link, set a new password, you're back in

I'm logged in and want to change it

  • Top-right avatar > Profile > Security tab > Change Password
  • Enter your current password + the new one + confirm
  • Save - takes effect immediately; all your other open sessions stay logged in
Didn't get the reset email? Three usual culprits: check your spam folder; some corporate mail filters block password-reset patterns - try a personal email if your work email is the same; check that you typed the right email (Apragya tells you 'if this address is registered, an email is on the way' even if it isn't - by design, to not leak which emails exist).

If your tenant uses SSO

Apragya doesn't store your password when SSO is the only auth method - the password change happens at your identity provider (Okta, Azure AD, Google Workspace, etc.). Use their forgot-password / change-password flow instead.

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