Can't log into Apragya AI? Walk through this in order. The cause is usually one of these six, ordered by frequency.
1. Wrong password
Use the Forgot password link on the login screen. A reset email arrives within seconds (check spam if not). See reset-password for the full flow.
2. Your tenant uses SSO and you're entering a password
On the login screen, click "Sign in with SSO" instead of typing a password. Some tenants disable password login entirely - if so, you HAVE to use SSO.
3. Your account was deactivated
Your Org Admin may have removed your access (intentionally or accidentally). The error will say "account suspended" or "no access to this tenant". Reach out to your Org Admin.
4. Wrong tenant URL
If you have access to multiple Apragya tenants, you might be on the wrong one. Check the URL - each tenant has a slug like app.apragya.ai/t/<tenant-slug>. Use the correct one.
5. 2FA code rejected
Codes from authenticator apps refresh every 30 seconds; double-check the code you're typing isn't already expired. If you've lost your phone, use a recovery code (see enable-two-factor-auth).
6. Browser quirk
Try an incognito/private window. If that works, your browser has stale cookies - clear cookies for apragya.ai and retry.