Quick answers to the most-asked billing questions. For details on each, follow the linked articles.
When do I get charged?
Monthly plans bill on the same date every month (the date you signed up or upgraded). Annual plans bill once a year, on the anniversary. Add-on credit packs bill immediately at purchase.
What happens if my card fails?
Apragya retries the charge three times over 7 days. You get an email after each failed attempt. If all three retries fail, the tenant moves into a grace period (read-only) for 14 days. After that, the tenant is paused until billing is resolved - no data is deleted.
Can I switch from monthly to annual?
Yes - Admin > Billing > Plan > Switch to Annual. Annual is ~17% cheaper than the equivalent monthly. The switch takes effect at the end of your current monthly cycle (no double-billing).
Mid-cycle upgrades
Upgrading takes effect immediately and is pro-rated for the rest of your cycle. You're billed the difference on your next invoice (not immediately).
Mid-cycle downgrades
Downgrades take effect at the END of your current cycle - you keep your higher-tier features until then. No partial refund for the unused portion of your higher tier.
Refunds
Generally not. Apragya doesn't refund partial periods. Annual contracts are refundable within 14 days of purchase, pro-rated for usage.